We are looking for collection Agent with or without experience to join our team,Training will be provided.

COLLECTIONS MANAGEMENT

Ensure that allocated collection target/s are achieved
Ensure that allocated productivity target/s are achieved
Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
Ensure full understanding of product/s working on

QUALITY MANAGEMENT

Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
Adhere to / utilize the collections call script/s
Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements

Working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment
Call centre experience would be advantageous
Credit and Criminal clear
Strong communication skills
Computer literate
Understanding / working knowledge of a collections system is advantageous


Skills

Target driven
High level of integrity
Strong work ethic
Self-motivated
Able to work under pressure
Reliable
Time management
Able to work in a team


Remuneration Structure

Basic Salary PLUS Uncapped Commission
Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the employer)
Disability Cover (at the full cost of the employer)
Medical Cover (at the full cost of the employer, after successful completion of probation period)


Working Hours:

NIGHT SHIFT

Monday - Thursday: 16:00pm until 20:30pm
Friday: 16:00pm until 20:00pm
Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm