Main Purpose:
To manage a team of Collections Administrators in order to enable the department to meet its objective of providing full administration support to both internal and external stakeholders.

Key Performance Areas
? Manage all operational functions of the Collections Admin team
? Agree set goals with team members covering performance, quality and development areas
? Resolve people related problems
? Resolve escalated admin related problems from external debt collectors
? Drive the achievement of targets
? Manage and maintain focused and highly motivated team members
? Manage administrators by ensuring continuous communication, feedback, motivation and ensure company behaviours are being
? Accurate reporting
? Ensure productivity and service targets are met and exceeded
? Manage relationships with administration departments at all External Debt Collectors

Key Competencies
? Excellent communication skills
? Proven leadership skills
? Strong Planning and Organising skills
? Strong building and maintaining relationship skills
? Ability to communicate at all levels, both internal and external
? Ability to motivate and influence
? Proven ability to cope within a very pressurised environment
? Ability to mentor and develop a high performing team

Minimum Requirements
? Matric/Grade 12 Certificate.
? Ability to work shifts when necessary or required.
? Minimum of 2 years Administrative Team Leader experience in a Financial Call Centre environment essential
? External Debt Collections experience advantageous
? Computer Literacy – must be proficient and have solid understanding of Vision+, MS Office suite