Collections Manager Early Stage - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 25-11-2015 7:26:35 AM
23-12-2015 7:26:35 AM
Main Purpose
Accountable for the effective management of Internal Contact Centre Collections (South Africa, Botswana and Namibia) to ensure that company achieves and exceeds its Bad Debt Write-Off targets. To provide strategic direction to the Internal Collections department, manage relationships and expectations of both internal and external stakeholders.
Key Responsibilities
? Meet or exceed Internal Collections Key performance Indicators through effective management of People, Processes, and Technology within operating budget
? Execute Collections strategies
? Design and execute operational tactics
? Ensure that resources are adequately trained, developed and supported
? Responsible for maintaining key strategic relationships with the Executives, Senior Managers, and support staff
? Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources
? Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget
? Ensure Call Centre productivity is optimised through hands-on management of the team and introduction of best practices
? Administrative process are implemented to enable smooth running of department
? Monitoring and performance management of daily production
? Strategic and best practice thought-leadership within the Collections Call Centre to enhance operational competencies
? Compile and produce relevant reporting and analysis in order to maximise results
? Ensure staff are led and managed optimally and Performance Management applied consistently
? Coach and mentor staff in line with the company values

Key Competencies
? Ability to think creatively & innovatively within area of accountability
? Ability to solve problems and be solution orientated
? Ability to think & act systemically & strategically
? Self-monitoring, personal management & self-discipline
? Learning agility & adaptability
? Patience, endurance & tenacity
? Business acumen
? Sense of personal accountability & internal locus of control.
? Leverage Risks and Opportunities
? Drive for Results
? Cultivating Productive Relationships
? Excellent verbal, written and facilitation communication skills
? Capacity to collaborate, integrate & facilitate teamwork
? Ability to work under pressure
? Planning, scheduling and organising skills
Experience / Qualifications
? Degree in Commerce, Credit Management or Law.
? Minimum 5 years Collections Management experience
? Experience in Retail Card and personal loans collections preferred
? Knowledge of Debt Collections Act , National Credit Act , Magistrates Court Act and other relevant legislation
? Triad, Vision + and Collect Smart experience
? Experience in Strategy design and execution
? Dialer experience
? Understanding and experience with NAEDO/AEDO