Collections Supervisor - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 19-10-2017 2:25:42 PM
15-11-2017 6:08:09 AM
POSITION: COLLECTIONS SUPERVISOR
BASED IN: CAPE TOWN

The ideal candidate for this role will be responsible for leading, guiding, developing, supporting and
managing a team of Collectors, while ensuring that key performance requirements are achieved and
delivered in line with operational requirements, processes and systems.

Responsibilities:
•?Staff scheduling;
•?Staff training;
•?Staff performance monitoring;
•?Managing poor performance;
•?Recruitment;
•?Managing the daily work flow processes;
•?Daily, weekly and monthly reports;
•?Call monitoring;
•?Rotating night shift.

Education & Experience:
•?Matric;
•?Previous supervisory experience (minimum of 3 years);
•?Essential to have experience and knowledge of Vision Plus, as well as experience in a Call
Centre/Credit environment. Collections experience would be required.

Additional competencies & attributes:
•?PC literacy (Word, Excel, Outlook);
•?Exceptional verbal and written communication skills;
•?Strong people skills;
•?Pro-active and energetic;
•?Highly service orientated and results driven;
•?Must be able to multitask and make decisions;
•?Organised and methodical;
•?A role model with Credit Services;
•?Leadership potential;
•?A strong track record of consistent performance within Credit Services.

Preference will be given to EE candidates. Please note that if you do not meet the minimum requirements, you will not be considered for this position.