Collections Trainer - Cape Town

An experienced Collections Trainer is urgently required. Your have at least 3 years relevant collections training experience ideally gained in the financial services industry. If you have global market experience that would be very advantageous.

Job responsibilities:
Collections Product Training
Soft Skills Training
Setting up of Collections Quality Assessment Templates & Reporting
Documenting and Centralising all Collections Training Documentation
Recording Skills Gaps & liaising with Team Leaders to implement appropriate plan of action
Liaising with Key people to ensure alignment, consistency and calibration of all Training & Quality areas
Continuously revise collections training material, Quality checks & Standards and implement changes wherever needed
Report on effectiveness of training and coaching interventions (pre & post)
Ensure all training is followed by an assessment of understanding
Operate within the set policies and adopt a “role model” stance which represents Leadership
Increase Employee Motivation & Job Satisfaction
Keep up-to-date with developments in the Call Centre Industry so that the leading edge approach is maintained
Comply with all Collections Policies & Procedures to facilitate internal cooperation by “Leading by Example”
Regulatory knowledge of UK Collections Process essential
Ability to measure effectiveness of Collections Training Modules

Skills & competencies required:
Minimum of 3-5 years relevant experience gained in the financial services industry preferred (UK Call Centre advantageous)
Solid track record of effectively collections training
Ability to engage comfortably at a Senior Level
Experience in Change Management
Aptitude and Understanding of credit collections and previous experience in a finance environment
Innovative and solutions orientated
Deadline Driven
Ability to Multi-Task
Emotional Maturity
Customer Focused
Results Orientated
Proficient in MS Office
Matric essential
Excellent Communication Skills
Excellent Presentation Skills
Own Transport preferred

Please note that only shortlisted candidates will be contacted within two weeks of applying.

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