Commercial and Key Accounts Administrator - City Of Johannesburg Metro

POSITION: Commercial and Key Accounts Administrator
Department Finance Department l Reporting to Key Clients and Commercial Manager

EE position | Highly driven individual | Client Service experience | Analytical | Excel skill (intermediate to advanced) | Ability to think of out the box | Results driven | Ability to work under pressure | CTC Monthly: R15,K to R20K (experience & qualification dependent)

Roles and Responsibilities:

You will be responsible for the general administration of leases billing and collections for key student sponsor accounts as well as retail and commercial clients.
Your role will also entail client relationship management as well as customer service management of sponsored students.
The incumbent is also responsible for resolving all other ad hoc tasks and responsibilities as assigned by management.
Minimum experience and requirements – MUST HAVE:

EDUCATION:

Matric,
Degree in Financial Accounting/related
EXPERIENCE & SKILLS:

At least 3 years debtors collection experience with some sales experience in the commercial and /or retail property sector
At least 3 years client care and liaison experience
Strong Negotiation skills
Credit Vetting experience
Client Service experience
Lease Administration & Tenant management experience – commercial and/or retail
Computer Skills (MS , Excel (Intermediate to advanced) & Powerpoint)
ERP Knowledge (Oracle an added advantage)
Behavioural Dimensions and Skills required:

Friendly and Helpful and Service-orientated
Self-motivated and Proactive and Resilience
Self-confidence and Positive attitude
Analytical / Accurate / Attention to Detail
Numbers orientated
People skills & committed to the development to others.
Good Verbal and written communication skills;
Client management skills
Planning and organizing
Assertive and energetic person
Fast learner
Achievement oriented
Deadline-driven, with a sense of urgency/result-orientation
Time management.
Ability to work under pressure
Key Performance Areas:

Debtor Management and Administration
Lease Administration, Billing and Receipts
Leases administration is done correctly – Billing, Leases, signed, filed & supporting documentation obtained (including FICA coordination where required).
Investigate all un-allocated receipts and clear against tenant’s account in order to clear TAA (Tenant’s age analysis).
Process corrections of misallocations & unidentified receipts on a daily basis.
Administration of billing of non-rental matters such as lost keys, sleep over damages and payment thereof.
Statements are issued timeously & rental accrual and receipts is accurate at all times.
Ensure that pre-billing reports are print, checked for accuracy & approved before the next Rent Roll
Review of rent rolls to ensure accuracy of billings
Report and manage all exceptional reports & ensure that Billing & tenancy codes are correct
Credit vetting of prospective tenants where required
Ad-hoc invoicing against security deposits and project work
Collections of rentals from bursars/sponsors and commercial tenants
Reconciling of accounts where required
Collection of 95% of monthly rental due in both sponsored students commercial tenants.
Following-up daily, weekly, monthly to ensure that debtors/students adhere to terms of payment.
Ensure that queries on any outstanding balances and/or short payments are done by team by contacting tenants / sponsors directly and to follow up on balance of payment if required.
Diarize payment arrangements for all outstanding balances and follow up telephonically on agreed date.
Ensure that bad debts do not exceed 1% of annual revenue
Refunds: Manage Processing of refunds as and when required.
Reporting: Report to the manager on debtors status and meetings held with sponsors / tenants
Ad hoc reporting as required
General: Attend to all audit queries & make sure that they are resolved timeously.
All ad hoc tasks as assigned to by management.
Attending & representing the company in matters handed over to Housing Tribunal Courts by tenants
Maximisation of recoveries from non-residential tenants
Attend to property inspections of non-residential tenants
Management of vacate process for non-residential tenants and charging against any damages prior to processing of refunds as and when required
Coordinate maintenance issues for non-residential tenants
Client liaison and management
Proactively engage with tenants and or student sponsors to create professional relationships, creating and maintaining through constant follow-ups and meetings
Handling of Student/Tenants queries & ensure that Customer services is adhered to all the time.
Ensure that courtesy calls are made to the tenants/sponsors to confirm that client has no queries and requested reconciliation of their accounts.
Manage all client queries and e-mails & ensure that they are responded to on the day of receipt.
Ensure that Response to queries is within 24 hours of receipt and resolve within 5 working days
Liaise with and manage relationships with clients to ensure accounts are paid on time
Client retention (customer care) through ongoing phone calls, emails and meetings
Constant engagement with internal stakeholders (Marketing, Facilities, Finance) to ensure client satisfaction and retention.

Regret: Failure to adhere to the above mentioned requirements will result in your application being unsuccessful.

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