KEY PERFORMANCE AREAS (What do you have to be able to do to achieve the desired results of your job? Include management and leadership responsibilities for work team leaders.)
• Contribute to the development of departmental operational plans and consider impact of decisions on the section
• Decide/contributes to decision-making based on precedents, standard practices and policies and procedures
• Collate, develop and drive work plans in line with business unit plans and align staff with plans and performance expectations
• Manage risk and ensure compliance to policies and procedures, and provide input into changes to policies
• Implement the organisation's internal and external communication strategies by conceptualising and producing communications products for internal and external stakeholders of the FIC
• Draft and design materials and products for use via print, electronic, online broadcast media channels including but, not limited to: opinion pieces and articles; e-mail notices, media releases; letters to the editor and web articles on the internet.
• Develop material for staff consumption such as newsletters, notices, articles for placement on the intranet, PowerPoint slide presentations and various other materials as required
• Constantly explore, use and optimise new and appropriate communication methods, vehicles, technologies and channels to reach the FIC’s internal and external target audiences
• Develop and monitor delivery on a content management plan for the intranet and website
• Conduct research on the latest developments in communications to ensure a leading edge to the services offered by the Communications business unit
• Participate in projects across the FIC, providing planning, guidance, support and direction in conceptualising and crafting messaging and materials
• Deliver written concepts and plans for events and campaigns and deliver materials according to own, as well as internally- and externally-driven deadlines
• Oversee the implementation and delivery of communication products for internal and external projects, events and campaigns as required by the various FIC departments or for delivery to FIC’s external stakeholders
• Establish and maintain activity calendars, task lists and action items for the delivery of communications products and report on progress regarding their timeous delivery Assist in building a collaborative partnership with identified internal and external FIC stakeholder segments to deliver appropriately on communications plans, campaigns and materials
• Provide reports and analysis on surveys conducted by the FIC
• Deliver presentations as required
• Identify opportunities for and assist in conducting research where necessary
• Identify appropriate service providers to deliver on targeted products and manage the Communications business unit’s relationship with these service providers
• Supervise staff, effectively allocate and review output to ensure quality assurance, and facilitate delivery of section specific outputs based on established knowledge, processes and systems.
• Monitor, manage, support and report on delivery of responsible staff members
• Coach and provide feedback to staff on the execution of their work
• Conduct performance reviews of staff and motivate final performance scores and levels in moderation
• Conduct regular administrative duties, as required in the execution of the function.
EDUCATION, SKILLS AND EXPERIENCE
• A degree in communications or equivalent
• 10 to 15 year’s experience as a journalist, writer or editor
• Demonstrated experience in delivering a variety of multi-media communications products and strategies
• Demonstrated experience in writing, editing and proofreading skills
• Demonstrated experience in communication skills (written and verbal)
• Demonstrated experience in research and in interviewing a variety of different sources for information gathering to derive leading edge communications products
• Ability to multi-task
• Collaborative and dedicated approach to work
• Deadline-driven
• Strong event management and event oversight skills
• Able to deliver on often shifting and short deadlines
• Ability to advise and engage at all levels of the organisation to deliver appropriate and targeted communications products
• Advanced level of computer literacy, including MS programmes: Word, Excel, PowerPoint
BEHAVIOURAL COMPETENCIES
SELF LEADERSHIP:
• Emotional intelligence - The ability to identify, monitor and manage own emotions intra-personally in developing the self, sustaining healthy engaging interpersonal relationships with others, effective stress management approaches, effective problem solving and adapting to change including maintaining a positive general mood and optimism of the future
• Leadership integrity - The ability to demonstrate leadership that role models the organisational values and work related ethics including prudence (careful and sensible when carrying out organisational tasks), fortitude (effective and confident orientation to work), temperance (slow to anger and calm in the face to adversity), justice (balanced and impartial in decision making), faith (acceptance of authority and a sense of duty), charity (open and honest in dealings with others), and hope (resourceful and enthusiastic about the future)
• Accountability - The ability to demonstrate verifiable organisational commitment that delivers high performance results
• Personal mastery - The ability to demonstrate self-leadership competence through resilience and mastery of intra-personal and inter-personal effectiveness in role taking within and between teams during times of stability and change
• Learning agility - The ability to learn from own experiences including a self-awareness and openness to experience the learning of new skills and knowledge through knowledge management within business units of the organisation and within a learning organisation culture
TEAM LEADERSHIP:
• Process conceptual and logical thinking - The ability to seek and assimilate pertinent data, information and intelligence to find emerging patterns and the ability to make connections of the patterns by looking beyond obvious or hidden challenges and root causes in order to solve problems to achieve business process value chain optimisation
• Organising and planning - The ability to optimise business performance with sound business unit knowledge through the provision of effective programme and project management that involves initiation, resource allocation, role clarification, progress monitoring, process management, and the evaluation of potential risks in order to deliver within contracted quality standards and timelines
• Decision making and delegation - The ability to make informed decisions based on analysis and accurate judgement over a period of time, taking into consideration the sharing of responsibility with subordinates through trust and delegation and accountability
• Quality management - The ability to ensure quality management consistency through quality planning, quality control, quality assurance, and quality improvement to ensure consistent quality in all role deliverables
• Leading results driven high performance teams through mentoring and performance coaching - The ability to continuously raise the team’s performance bar through setting high performance objective expectations and monitoring and evaluation through regular focused performance management coaching and mentoring conversations
WORKING CONDITIONS (e.g. working environment, travel, hours of work etc.)
• May be required to work long hours at times
• Work with a very small communications team
• May be required to travel at times.