Personal Lines Claims Specialist with minimum 3 years’ relevant short term insurance experience and industry qualifications, required to assist in managing all complaints received from Ombudsman, Internal Arbiter and Insurance Provider.

Minimum requirements:
• Full FAIS qualification required
• RE essential
• Minimum 3 years’ claims experience essential

Responsibilities:
• Manage all claims complaints prepare feedback on matters to the Ombudsman, Internal Arbiter and the Insurer Complaints Line
• Assist with investigating all complex claims
• Present claims for discussion to the Repudiation Forum
• Prepare all repudiation letters to clients and sent timeoulsy
• Escalated claims enquiries
• Handle and manage large loss claims from start to finalisation
• SASRIA claims – full function
• Random checks on all high value claims
• Claims management
• Complaints management
• Settlement recommendations
• Claims approvals
• Claims payments