Purpose of the job
To development, implement, optimise Service Asset and Configuration Management processes and influence
service delivery by applying Service Transition (Service Asset and Configuration Management) aligned to the ITIL
Service Lifecycle, relevant ISO standards and Cobit Governance to Government enabling effective service
management, to support the management of BA, SLAs, OLAs and underpinning contracts.

Key Responsibility Areas
Implemenation of ITIL Life Cycle stage (Service Transition) relevant to Service Asset and Configuration
Management for services provides to governemnt thereby ensuring that risks to services as a result of IT changes
are effectively managed in order to provide excellent service delivery. Define and implement specifications for
the CMDB (Configuration Management Database). Receive change information and update the CMDB. Plan and
Manage Configuration Management audits. Manage Configuration status accounting. Define specifications for the
CMDB.

Qualifications and Experience
Minimum: National Diploma / Degree in Computer Science, Information Technology and/or equivalent (NQF Level
and Credits). ITIL Practitioners Certification & ITIL Foundations Certification will be an added advantage.
Experience: 5 years experience in Service Management principles related to Service Asset and configuration
management good practice methodologies, implementation and application of Service Asset, and configuration
management processes and supporting technology i.e. (ITIL, Cobit, ISO), working in a team and involvement in
project management delivery concepts and experience in dealing with customers.

Technical Competencies Description
Knowledge of: Processes and procedure development and implementation; Understanding of Service Transition
aligned to ITIL good practice methodology; Understanding service/process performance evaluation, monitoring
and reporting; Fair understanding and practice of Project Management; Good understanding of ICT industry and IT
Architecture and components. Skills: Good communication both written and verbal; Good interpersonal skills;
Good problem analysis and solving skills; Good negotiation skills; Service / Process performance monitoring,
evaluation and reporting.

Closing date:1 July 2016