Consultant Retail Client Services - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 14-06-2019 1:07:29 PM
09-08-2019 1:07:29 PM
To engage and establish long-lasting relationships with clients and financial advisers in delivering an excellent experience, focused on building trust and confidence.

We are focused on generating long-term wealth for our investors. We understand that even the most intelligent investment philosophy means nothing without quality minds to execute it, clients to benefit from it, and highly professional and smart people to service those clients. Our steadfast commitment to long-term investing extends to our people. This is why we aim to recruit and invest in individuals who are motivated and enthusiastic about achieving their long-term career goals at our firm.

Responsibilities:
To service our investors, potential investors and financial advisers via our various servicing channels i.e. inbound calls, emails or walk-in interactions through:
Discussion and explanation of all funds and products offered by us.
Assisting clients with process information and quotes.
Assisting clients with the tracking and follow up of transactions in progress.
Responding to queries regarding investment performance.
Clarifying and explaining our investment approach and philosophy.
To ensure accurate record keeping through service-related administrative tasks.
To assist with database updates and information maintenance.
To support a positive and responsive climate for client enquiry resolution.
To play a key role in the stewardship of positive client relationships and the retention of clients.
To build and establish relationships at all levels with internal departments to enhance organizational effectiveness and efficiency.
To actively participate in the organisation’s continuous improvement by identifying and proposing solutions to process and service related failures.

Skills:
The skills that the successful incumbent is expected to demonstrate will include:
Strong verbal and written communication skills
Client focused, friendly and empathetic manner
High adaptability, vigour, resilience, agility
Accuracy and attention to detail
Analytical Thinking
Ability to use initiative
Ability to problem-solve
Ability to deal with complexity
Ability to prioritise and function positively under pressure
Ability to function as part of a team
Accept accountability and take responsibility for tasks done
Computer literacy

Experience:
Excellent verbal and written communication skills (Essential)
Knowledge and interest in finance and investment management
Multilingual (Advantageous)
Qualifications:
Relevant business degree or studying towards one (Essential)