Job Alert!!!! Career box Umhlanga
Consumer Retention Representative
Job Type: Inbound Sales and Services
Job Description: Process orders, prepares correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Through effective use of questions identify the reason of leaving and save the customer through problem solving, objection handling and reselling the benefits of the product. This requires a high level of customer service as well as the ability to personalize packages and content to the needs of the customer.
Requirements: Matric, Clear Credit and Criminal record, must be willing to work night shift and have Sales and Customer Service Experience. Must be fluent in English speaking and Understanding it.