CONTACT CENTRE EXECUTIVE - Johannesburg Verfied

Salary Negotiable Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 27-06-2018 3:11:37 PM
22-08-2018 3:11:37 PM
Job Description:
Contact Centre Executive must have Logistics service exp (R8-R8500)

Handle incoming phone calls
Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
Communicates customer inquiries/messages/feedback to relevant team members
Tracking of customer or branch parcels
Taking collections
Pulling hardcopy POD’s
Faxing, calling and/or e-mailing to clients or branches
Sending invoices with POD’s to various branches
Advising customers of services and general information regarding operational procedures
Being able to fully understand and take quotes
Arrange special trips
Courtesy calls to customers – Late freight and/or customer update
Provide satisfactory service to customers
Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

Minimum requirement is a Matric (Grade 12)
3 years call centre experience
Industry knowledge and international experience advantageous
Strong communication skills – Excellent command of the English language
Customer Centric Personality
Computer Proficiency

R8000 - R8500 per month depending on your experience