Our Client in the Motor Industry is seeking and Dynamic Leader who is able to Manage and Direct his Team by Providing exceptional Customer Service.

Minimum Requirements

Matric
Relevant Call Centre Management Diploma or Degree
Operations Management of Degree
Own Vehicle
Valid Drivers
5 Years experience

Job Specification

Management of Team
Monitoring of all Inbound and Outbound
Mentoring Staff
Identifying Trends
Providing Solutions to Clients
Handling all Escalations
Resolving Queries
High Level Management
Operational Management
Identifying Trends
Analysis of Trends
Budgeting
Developing and Strategizing
Adhoc Duties