Coordinator HR Contact Centre Verfied

Salary Negotiable Not Specified more than 14 days ago 13-01-2017 4:01:23 PM
27-01-2017 4:01:23 PM

The successful candidate will join a high performing team delivering transactional and informational services to all employees. These services will include amongst others:

Co-ordination of all HR Contact Centre activities Administration, communication and information distribution.

Processing of allocated transactions i.e. employee benefits, leave in line with Service Level Agreements (SLA’s).

Perform and oversee office administration.

Serve as a single point of contact for HR requests and queries, all of which are dealt with efficiently and professionally;

Manage internal and external Incoming calls as well as emails.

Ensure all source documentation is confidentially maintained

Ensure compliance to relevant legislation, policies and systems.

Respond to requests, queries and complains as when required

Manage and maintain hard copy and electronic filing system

Propose methods and interventions for improving customer service;

Deliver work against a schedule or deadline;

Record keeping, filing and retrieving documentation accurately and on time. 

Ref: JHB004377/PM