Our client requires the services of a Control Centre Operator to provide and support a full Security Control Center Operation in a 24/7 working environment (including night shifts and weekends) – utilizing and operating all the systems within the control room, ensuring that all requests for assistance are attended, and all electronic systems are operating to their optimum and according to procedures.

Key performance areas:

? Monitor security reporting processes making sure all the factors comply with the agreed quality of reports, the quantity of information, and timing through all the phases of an incident and recovery.
? Act as Point of Contact for all (in/out) incident reporting between security contractors and designated personnel.
? Ensure that the Control Center remains secure at all times and no unauthorized person enters the Control Room.
? Operate, monitor, evaluate and maintain CCTV systems in order to notice ongoing and/ or potential security issues and communicate them further according to procedures and instructions.
? Ensure transmissions, media files, logs, documents, and records are always to necessary standard while ensuring their availability, confidentiality, and integrity.
? Prepare, extract and arrange documents, records and media files according to standards so that they can be further used internally, or by Law Enforcement agencies.
? Ensure compliance with data protection.
? Man the telephone system, including the dedicated emergency telephones and hotlines and follow emergency response procedures.
? Report immediately of any equipment or system failures.
? Undertake any other duties that are necessary within the Security Control Center.

The successful candidate must have:

? Matric with a relevant qualification
? Two years of security experience is essential
? Fluent in English and another African language (Portuguese advantageous)
? Excellent written & verbal communication skills
? Knowledge of Data Protection
? Knowledge of the processes and procedures applicable to a Security Control Room.
? Knowledge of the Operating, monitoring, evaluating and maintaining of CCTV systems
? Proficient computer skills including Microsoft Office or equivalent
? Effective verbal and written communication skills
? Ability to assess and evaluate situations effectively
? Ability to identify critical issues quickly and accurately
? High level of numeracy

Please note that only short listed candidates will be contacted.