Title: Credit Collections Manager
Start: ASAP
Salary: R200k to R300k per annum CTC
Bonus/Incentive: Linked to the individual’s and group's performance during the financial year.
Industry: Banking/Micro Finance
Location: Parktown, Gauteng

When applying please include an answer to the following question:
What experience do you have that you believe will be put to the best use in this job?

Experience:
5 years minimum in Credit Management as a Credit/Collections Manager
5 years minimum in Banking/Micro Finance Industry

Education Requirements:
Matric / NQF4 Equivalent
Certificate in Credit Management 1, 2 & 3

Software
Excalibur Debt Collection System
Advanced MS Excel

MAIN PURPOSE OF THE JOB

a. Manage personnel performance, conduct performance appraisals at required times.
b. Manage personnel training and development.
c Manage labour relations/Disciplinary processes, according to the Labour Relations Act.
d. Handle Departmental administration including writing of reports and compile work schedules.
e. Manage office equipment and resources according to Finance procedures and within the budget.
f. Monitor Targets, make sure that all staff achieve their rand value targets.
g. Responsible for all daily operational issues in call center, make sure system is functional.
h. Good understanding of prioritizing debt and targeting quick wins.
i. Implementation of strategies, and drive call campaigns through system.
j. Conduct Staff meetings Daily, weekly and monthly.
k. Managing of performance, give staff daily and weekly targets.
l. Daily audits, audits should be conducted to ensure that staff produces quality.
m. Drive productivity, to ensure that staff achieve set KPI standards.
n. Ability to compile and submit reports outlining department performance including strong Excel skills.

KEY SKILLS

a. Systems. Thorough understanding of collections environment, processes and supporting systems.
b. Management and Leadership Skills. Plan, organize and control departmental work at all times.
c. Achieve set targets at all times. Manage and empower own personnel and support them to achieve their targets.
d. Coach, counsel and develop team members at all times Produce the required reports as per SLA.
e. Quality Management Skills. Understand the Quality Management Principles.
f. Able to determine the impact of waste (PONC- price of non-conformance) in work environment.
g. Perform duties first time right and prevent mistakes at all times.
h. Problem Solving Skills. Able to identify problems and make decision with reference to appropriate corrective actions.
i. Determine the symptoms and root causes of a problem
j. Communication skills. Ability to collect and interpret information obtained from others.
k. Apply interpersonal communication skills to interact with clients and internal staff.
l. Summarizes / reflects messages to ensure understanding. Feedback given on tasks are clear
m. Job Knowledge and Insight. Understand the core business. Seek knowledge at all times to improve own performance.
n. Have insight in the job and is able to prevent possible mistakes. Able to make recommendations to improve work processes.
o. Convey knowledge to team members and other staff.

NB: Clear criminal and credit record mandatory.