• This critical group of employees must be able to maintain a caring, efficient, knowledgeable and effective interface with customers at all times, resolve customer queries and maximize cash collection across the board within credit terms to minimize disconnections
• This important role must ensure that all credit control responsibilities and duties are carried out accurately and within set time limits, whilst providing a first class service to all our customers
• The credit controller must manage overdue accounts, reduce the companies risk and minimise losses
• Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt
• Debtor account reconciliations – rectifying of previously mishandled accounts
• Convert cash paying accounts to debit order thereby improving cash flow
• Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries
• Submit credit requests to Collections/Credit Control Manager for approval
• Report to management on outstanding issues and inform them early of potential debtors problems
• Prepare suspension notices and final demands for approval and signature by Collections/Credit Control Manager
• Co-ordinate & request authorisation from Collections/Credit Control Manager for suspension of arrear unpaid accounts
• In the event of bad debt, collate all relevant documentation for account hand over for legal recovery
• Record all account activity i.e. Client contact, inter-departmental inter-action etc.
• All administrative duties, including professional electronic communication with clients
• Meet monthly and quarterly targets

Tasks
• Planning
• Reviewing / Evaluating (Systems / Methods)
• Co-operating / Liaising
• Investigating / Observing / Searching / Collecting
• Handling Information / Following Instructions
• Analysing / Diagnosing
• Deciding
• Informing / Discussing / Interviewing / Reporting
• Clerical / Administrative Functions

Related Work Experience
• At least 2 years creditors and telecommunication industry experience Preferably in a customer centric environment

Education
• Grade 12

Skills
• Excellent communication skills (Verbal and written)
• Good telephone etiquette (Assertive, yet diplomatic)
• Strong negotiation skills
• Highly organized
• Excellent problem solving ability
• Strong time-management skills
• Must be deadline driven
• Ability to work as part of the team
• Must be stress tolerant
• Computer literate

Only candidates matching the required skills, qualifications and experience required, need apply.
NB: Please include the Reference No on your application. - GK010