CRM Consultant - Stellenbosch

Our client in the alternative payment industry based in the Cape Winelands area, is wanting to appoint a Marketing, Sales & Support Consultant to join their dynamic and vibrant team. This is a Sales, Customer Relationship Management (CRM) and Marketing role with a focus on selling, managing and servicing mainly the public sector, but does not exclude clients in the private and commercial sectors.

Duties & Responsibilities:
• Prospecting – research, leads origination, respond to queries, send marketing material/BRS/specs/etc.
• Public sector tender management – sourcing, compiling, submitting and overseeing the tender management process
• Distribution and processing of the company’s onboarding documents (Contracts etc.)
• Oversee the sign up and integration of new billers to the company’s system
• Train billers
• Drive billers to scale volumes by promoting the company’s various payment networks and by using appropriate marketing strategies
• Continually look for ways to enhance the efficacy of the company’s solutions, sales and servicing processes
• Support activated billers’ queries and technical requirements
• Monthly reporting & other communication to all billers under management
• Assist with the collection of payments where the billers do not settle the company on time
• Work with other functional areas of the company to execute on the above tasks
• Build an optimal management framework for public sector billers
• Maintain / keep updated the CRM system tools for billers under management (including updating contact details, keeping up to date the bill issuer prospecting and existing biller action reports, etc.)
• Maintain relevant documentation (agreements, specs, BRS, etc.) for all billers under management
• Log work requests for system enhancements (as and when these arise)
• Keep up to date with market trends and competitor activity
• Report on monthly performance, task tracking, etc. to management

Minimum Requirements:
• EE Candidates only
• 3 years’ experience in the payments industry
• Experience in selling financial services to and servicing public sector clients i.e. municipalities, metros and parastatals
• Good understanding of the workings of the public sector tender management processes
• Good understanding of the financial management environment in the public sector
• 3 Years sales and client relationship management experience
• Experience in marketing strategies, planning and execution will be beneficial
• Excellent network in the public sector specifically, but the same in the private sector will also be an advantage
• The candidate must have the ability to travel regularly, either locally (often using their own car) or elsewhere in the country.
• Tertiary qualification (not mandatory)

Personal traits required:
• Very good interpersonal relationship skills (ability to interact at all levels in clients’ organizations)
• Very good networking skills
• Accountability & action orientated
• Problem solving ability
• Resilience
• Work effectively in a team
• Ability to innovate and manage change
• Disciplined and self-managed
• Good planning skills
• Fluent in English and (preferably a selection of other SA official languages)
• Excellent communication and report writing skills
• Good financial modelling skills
• Computer literate with a full understanding of the Microsoft suite
• Driver’s license

Salary on Offer: R30 000 - R40 000p/m + Commission structure

Please apply with an updated MS Word CV and photo.
(Please note that we experience high volumes of candidates responding to our advertised vacancies. This makes it impossible for us to reply to each applicant individually. Should you not hear from us within a week upon applying, please consider your application unsuccessful)

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