CUSTOMER AND CLIENT SERVICES MANAGER - Durban Verfied

Salary Negotiable Durban, Kwazulu-Natal Durban, Kwazulu-Natal more than 14 days ago 14-08-2018 3:09:06 AM
09-10-2018 3:09:06 AM
Job Description:
MIN REQUIREMENTS:
? 5 – 8 years’ experience in IT problem management
? 2 – 3 years’ experience in incident management
DUTIES & RESPONSIBILITIES:
? Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure
? Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop problem error control processes to minimize or prevent future breaks in service.
Qualifications:
? Bachelor’s degree in Information Technology
? ITIL and COBIT certification
If you are ready to take your career to the next level, then this may be the right opportunity for you!
Salary is negotiable on experience.