Customer Care Liaison - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 20-11-2018 12:06:57 PM
15-01-2019 12:06:57 PM
This role will require a candidate with energy, initiative, commitment and drive to ensure the portfolio is running smoothly and efficiently. The successful candidate will be required to service the far Northern Suburbs and Boland.

Candidates must possess the following skills and attributes:
- Professional and courteous
- Excellent communication skills
- Strong time management skills
- Sense of urgency, thoroughness and completion – attention to detail
- Prepared to work in a hands-on environment
- Computer literacy (Word and Outlook)
- Code 8 Drivers License and a reliable car is a prerequisite
- In depth knowledge of the greater Cape Town area

Key performance areas will include:
- Maintaining and fortifying relationships with existing customers
- Visiting 10 to 15 customers on average per day; depending on other business requirements
- Recording of goods descriptions, thereafter comparing with relevant customer contract
- Promptly attending to customer care queries and taking necessary action
- Assist operations staff when required
- Submitting of completed weekly call report
- Submitting of planned weekly schedule
- Compiling and submitting of final monthly Sales, Country Performance and Branch Comparison Reports