Customer Care Manager - DIY Environment. R 20 000 + MA + Pension + Bonus. Matric. Dynamic, customer focussed individual who is well spoken with experience in running a call centre, dealing with technical/DIY products. Responsible for managing inbound customer care staff as well as ensuring outbound sales staff reach targets. Handling of various reports and maintaining of databases. Fully bilingual in English and Afrikaans essential. Strong MS Office skills with the ability to drive results and deal with customers and staff in a positive and professional manner. Valid drivers license essential. No ITC or Criminal Records