CUSTOMER MANAGER ANALYTICS - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 25-01-2018 6:01:45 PM
22-03-2018 6:01:45 PM
Division: Commercial and Product

To deliver customer Analytics & analysis that enable the business to understand the customer. Then build an understanding of these customer needs.

To drive and manage the Customer Analytics function in the company through the management of a team of analysts who focus on developing & maintaining leading edge analytical driven strategies to optimise Customer reporting.

To define Customer Analytics & reporting needs & to ensure preparation of high quality analysis based on information from various sources. To evaluate & demonstrate customer Analytics program effectiveness and efficiency.


? Develop the Customer Analytics Strategy and Plans.
? Develop the Customer Analytics required to best understand the customer & users of the company products.
? Provide the Product, Direct Marketing & other stakeholders with the Customer Analytics required to best understand the customer & users of
the company products.
? Develop appropriate Analytical Models & Tools in order to produce complex customer data analysis reports/presentations.
? Project Management.
? Stakeholder Management and relationship building.
? Staff and Talent Management.

• Leadership
• Managing Risk
• Customer Service Orientation
• Stakeholder management
• Drives Operational Execution
• Communication

MINIMUM QUALIFICATION
• A University Degree with numerical (commercial )courses
EXPERIENCE REQUIRED

• 6 – 8 years relevant experience in various positions at various levels of seniority in customer analytics in the Financial Services industry.