Customer Sales Agent - Johannesburg Verfied

R 8k-10k per month Johannesburg, Gauteng Johannesburg, Gauteng more than 14 days ago 20-08-2014 8:28:19 AM
17-09-2014 8:28:19 AM
Customer Sales Agent / Telesales – Jhb
Johannesburg based company – Importers / distributors

Salary: R8K – 10K (negotiable) + commission
*Commission: based on reaching sales targets & the selling of monthly specials

Job Specification
Overall purpose of the job: To ensure the achievement of individual & company sales targets through the application of best practice customer service principles.

• Process all customer transactions accurately & timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements re: Order Status, Backorder Reporting & general inquiries in adherence to all policies & procedures.
• Develop positive relationships with customers & provide professional Customer Service and Support
• Liaise with internal colleagues & relevant business departments.
• Use initiative & be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally & externally, through providing professional services and prompt query resolution.
• Position reports to: Internal Sales Manager.

Qualifications, skills and experience:
• Matric
• PC literate (SAP, Excel, Word, e-mail)
• Previous experience in a Customer Service Department and/or a Call Centre – distinct advantage
• Excellent communications skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail.
• Ability to manage customer’s expectations
• Customer Focused – ability to excel in the provision of service
• Energetic/shows initiative & have ability to work under pressure
• Ability to consistently deliver quality service, even when under pressure
• Time management skills & keen sense of attention to detail
• Product application knowledge of catering equipment – advantageous