Customer Service and Admin Assistant - Bellville Verfied Gold Badge

Salary Negotiable Bellville, Western Cape Bellville, Western Cape more than 14 days ago 17-03-2017 11:34:50 AM
14-04-2017 11:34:50 AM
Online Tour Operator & Booking Agent is currently recruiting a Customer Service & Admin Assistant.

Main responsibilities will include assisting Sales Managers, loading of supplier rates & fulfilling Customer Service tasks.

· Administer and maintain supplier rates in Tourplan
· Load and update products and services onto CRM System
· Check supplier invoices and supply accounts department with accurate documentation and reports
· Monitor and action all feedback solicited via Customer Review programs
· Client Complaints (telephonically and via e-mail)
· Ensure response times are adhered to
· Research and compilation of information for Specials and Newsletters
· Daily monitoring & reporting on sales staff performance
· Daily monitoring & reporting on sales figures
· Ad Hoc duties as required by Sales Managers

Minimum Requirements:
· Previous database administration experience essential
· Excellent attention to detail
· Tourplan & Tourism background an advantage
· Organized and able to multi task
· Excellent customer service skills and ability to work under pressure
· Excellent communication and time management skills
· High level of integrity, accountability and emotional intelligence
· Energetic, motivated and willing to take on challenges