Together Medtronic and Covidien are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

We know the combined resources of Medtronic and Covidien will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic – both in the lives of others and your career.

Medtronic is a $27.8b company with more than 85K employees in more than 160 countries.

Customer Service Advisor – Johannesburg

As a Customer Care Advisor you will be primarily responsible for processing of the orders in a timely and accurate manner as well as answering to our client’s queries. The objective of this role is to ensure a high level of customer service and client satisfaction in order to meet the companies goals and objectives.

Key responsibilities:

• Handling of any queries received from customer or potential customers
• Following up with couriers with regards to short/over or non-deliveries
• Ensure that all potential credits are processed and approved on the authorization system
• General sending of documentation on customer request
• Effectively communicate with the customer, distribution center, and other departments to resolve issues and ensure customer satisfaction.

Skills & Qualifications:

Minimum requirements:

• Previous experience in a Customer Service role
• Living in the area of Johannesburg
• Matric certificate

Preferred requirements:

• Knowledge of Afrikaans
• Previous experience in a call center
• Ability to work in a high paced environment

Other skills:

• Excellent phone manner
• Good communication skills
• Customer Focus
• Assertiveness
• Attention to detail