Introduction...
Serco is a values-led company with a culture and ethos that is at the heart of everything we do. We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public.

Job Purpose

To assist UK Retail customers with orders and sales related queries and use your customer service and negotiation skills to drive exceptional customer experience and a high performing sales team, ensuring quality and compliance standards are adhered to at all times

Minimum Requirements

• Matric or equivalent
• Minimum of 1 years’ working experience in a sales environment within the Retail sector or a customer contact centre.
• Exposure to the Financial Services environment will be advantageous
• Computer literacy essential
• Excellent command of English language, written and verbal
• Ability to work shifts essential
• Clear credit and criminal record

Behavioural Competencies
• The ability to work in a dynamic, high energy environment and achieve results individually and as part of a team.
• The ability to identify and take ownership of solving customer problems in a timely and effective manner while driving customer satisfaction and customer advocacy.
• Planning and Organising: The ability to establish a course of action for self or others to accomplish a specific goal; planning proper assignment of personnel and appropriate allocation of resources
• Strong interpersonal skills with the ability to influence customer thinking and behaviours
• Ability to build a customer/client driven environment and ability to manage relationships across a diverse stakeholder network
• Committed to the delivery of a high level of sales performance and customer service as well as evidence of understanding of how to balance the key priorities of both customer and the business.
• Committed, enthusiastic, positive, resourceful and resilient.
• Flexible and willing and able to adjust to multiple demands and shifting priorities.