Job Description

Do you have at least 3 years inbound call center experience dealing with UK/ global clientele?

Do you have Matric?

Do you have a good credit record?

Do you posses a clear criminal record?

Are you prepared to work shifts?

If you answered yes to the above then please continue reading.

Our international client who is based in the heart of the city are looking for candidates that meet the above requirements.

We are looking for experienced Customer Service Consultants who are professional and who are passionate about delivering world class customer services to this international client base.

Key responsibilities :

Maintain excellent knowledge of our product and services in order to understand customers’ needs
Respond to incoming requests for cancellation of services.
Customer retention
Proactively contact customers who are behind on payments and/or identified as at risk of cancellation and to ensure that every opportunity to retain these customers is investigated.
Identify opportunities to turn dissatisfied customers into happy customers.
Record customer outcomes to add to our knowledge base of contact reasonsIdentify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer dissatisfaction
Report regularly to team leader on all activities relating to the role

Skills and competencies required:

Experience in an inbound call center customer service environment is essential, minimum 3 yrs
Experience in an inbound collections call center would be advantageous
First language English fluency is required and essential
Excellent verbal, written communication and comprehension skills
Excellent telephone, email & chat manner
Attention to detail and accuracy
Ability to manage own workload
Confident and enthusiastic
Pro-active approach to process improvement PC Literacy using MS Office, plus excellent keyboard skills
Matric essential (Maths advantageous)
Good credit record and clear criminal record is essential
Ability to work shifts in a 24/7 365 days a year call center
Only the best candidates are being sought for this career opportunity.If you are professional and dynamic, responsible and accountable then this is your golden opportunity to work for a trendsetting company that is growing and needs you.

This position is available to SA Citizens only.

Please only apply if you meet the above requirements.

Please forward you CV in WORD format.

Job Type: Full-time

Basic salary + incentives + medical aid + shift allowance + travel allowance + pension fund.

Job Type: Full-time

Job Location:

Cape Town, Western Cape

Required education:
High school or equivalent

Required experience:
inbound call center: 3 years
dealing with UK clientelle: 3 years