We are looking for a customer-oriented service sales representative who has a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. The candidate should have a deep desire to help and forge strong relationships with our clients. The ideal candidate will report directly to the Team Leader and Customer Service Manager.

Duties will include but not be limited to:
• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Work day and night shifts (6am - 6pm & 6pm – 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
• Communication with clients is via email, phone, and chat.

Education and Experience
• Preferably a tertiary education
• Knowledge of customer service principles and practices
• Numeric, oral, and written language applications (30+ wpm)
• Excellent relationship building skills
• Psychological analysis ability
• Strong negotiation skills

Key Competencies to Succeed
• Vibrant and Passionate
• Proactive and self-motivated
• Good team spirit
• Adaptability
• Attention to detail and accuracy
• Ability to work well under pressure.

Benefits:
• +- 50% Medical Aid Contribution
• Percentage of gym membership paid (Virgin Active and shopping centre 1km from office)
• Life insurance
• Modern working environment with innovative technology located in Bryanston