Key Responsibilities
• Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications and Experience
• Minimum requirement of at least a good Grade 12 (Maths and/or Maths literacy is essential)
• Diploma to Advanced Diploma (Advantage)
• Minimum of 6 months customer service experience (Essential)
• Minimum of 12 months call centre experience (Essential)

Required Skills:
• Computer literacy (Essential).
• Proficient in MS Word, Email and good typing speed (Essential).
• Neutral accent with excellent verbal and written English communication skills (Essential)

Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

Office: Century City

Hours:
Rotational Mondays to Fridays: 9 a.m. – 10 p.m Saturdays: 9am – 8pm and Sundays: 12pm – 6pm. No UK bank holidays.