Provide, advise and liaise with customers and merchants in a professional manner, identifying the client’s needs via telephonic enquiry. Capture customer details in timeous and accurate fashion. Deliver quick, friendly and efficient customer service.

KPI’s

Problem solving
Target driven
Business acumen
Proactive
Solution oriented
Technical and functional knowledge
Excellent telephone manner

Requirements

Matric
Call centre experience
Neutral accent [advantageous]
Computer literacy
Vision experience [advantageous]
Excellent verbal and written communication skills
Typing speed 25 WPM
Availability and flexibility to work shifts
Financial services experience advantageous