Our client, a leading Retailer, requires the services of a Customer Service Centre Agent to provide telephonic support to customers with regards to queries, complaints and product information related to in-store supermarket services in a professional manner; and to promote a positive image of the company through telephonic and written interaction.


The key performance areas:

? Customer Support
? Mobile and web product user support
? Administration
? Customer Service


The successful candidate must have:

? Matric with a relevant Qualification
? 3 Years in-bound and outbound call centre experience; 3 years knowledge of consumer complaints resolution environment, 2 years user level understanding of web and mobile technology
? Excellent verbal and written communication skills (fluent in English and Afrikaans) – excellent telephone etiquette
? Ability to handle irate customers
? Excellent reasoning ability
? Team player, able to relate and network well with people
? Able to work without supervision
? Able to work and cope well under pressure and handle setbacks
? Results driven and able to meet customer expectations
? A highly pro-active individual
? Must be willing to work on weekends and public holidays


Please note that only short listed candidates will be contacted.