A leading Global Contact Centre is seeking to employ Customer Service Consultants. With stunning, state of the art offices in the City Centre. The company has a wonderful employee centric culture where they understand the value of a happy team and are eager to see their staff develop.

Duties:
• Handle all customer inquiries verbally and in writing
• Identify customer needs to provide quality service
• Manage and resolve customer service queries and complaints
• Provide customers with accurate information on the products and services
• Update existing customer information
• Assist with claim queries
• Investigate, resolve and process high volumes of customer enquiries to deliver quality customer service
• Escalate calls

Requirements:
• Neutral English Accent (Strong command of English)
• Experience dealing with Australian Motor and Home Insurance customers (Advantageous)
• Ability to work night shift
• Matric
• ITC and Criminal Clear
• Typing 25+ wpm
• 12 Months+ Customer Service Experience Required (Call Centre or Retail)
• Good computer skills
• Insurance Knowledge a bonus

Salary: R7,000.00 /month + R764 towards Medical Aid and 5% Pension + incentives based on performance
Job Types: Full-time, Permanent

What to include:
• Detailed/updated cv (Please include month and year employed)
• Reason for leaving last employment
• Current salary
• Required salary