Great opportunity with large UK call centre in Cape Town for experienced customer service consultants to expertly assist customers in both written and verbal communication. Call centre experience essential, matric advantageous.

KPI’s

Problem solving
Target driven
Business acumen
Proactive
Solution oriented
Technical and functional knowledge
Excellent telephone manner

Requirements

Matric OR 3 years work experience
Call centre experience
Neutral accent [advantageous]
Computer literacy
Excellent verbal and written communication skills
Typing speed 25 WPM
Availability and flexibility to work shifts