Customer Service Controller Ocean / Air Export - Port Elizabeth Verfied

R 25K per month Port Elizabeth, Eastern Cape Port Elizabeth, Eastern Cape more than 14 days ago 25-04-2018 10:24:39 AM
20-06-2018 10:24:39 AM
? Coordinate and control ocean / air freight shipments from collection to final destination and expedite customs clearance by ensuring all
shipments are processed and controlled in accordance with local and international customs requirements.
? Determine routing requirements and Haulier usage and plan and select the best route based on optimised cost and delivery transit times in order to enhance profitability and service delivery.
? Carry out the framing of all Ocean / Air freight export entries, drawback of duties, SAD 500, RIB’s and RIT’s and Ocean / Air Freight document requirements including completing certificates of origin such as Euro 1 and GSP certificates.
? Optimise Ocean / Air export processes and performance through the updating of the Event Control on Procars (Air) / Service legs on Tango (Ocean) and ensure a high level of adherence to ISO procedures and assist with the implementation of any improvements as and when required.
? Liaise with Customs to arrange and book Customs Examinations and manage the controlling of RIB and RIT Acquittals.
? Interact with clients and provide visible support and information in response to enquiries and queries pertaining to shipment movement, customs queries, updating and submission of client tracking and status reports and KPI’s whilst ensuring complete and timeous close out hereof.
? Ensure that invoicing is up to date and provide accurate cost, revenue and profit share data to report on profitability at file level and highlight possible sales leads related to repetitive CIA’s.
? Manage Open files – files must be closed within 120 days of registration.
? Facilitate a seamless and smooth service delivery by assisting clients with any technical
? matters related to ocean / air freight and documentary requirements needed for

Requirements:

To be successful in the above role, the incumbent should possess/ display the following key skills/ attributes:
? NCFF (NQF 3/4)
? FIATA diploma advantageous
? Matric / Senior certificate
? Comprehensive knowledge of the forwarding and clearing industry, Incoterms and customs requirements.
? 5 years’ experience in Ocean freight services
? Excellent knowledge of MS Word/Excel.
? Must have knowledge in export customs clearing process and procedures.
? Client invoicing / industry charges
? Client relationship building

We will also seek evidence of the following characteristics and abilities:

? Attention to detail (accuracy).
? Systematic and articulate.
? Assertive and confident.
? Ability to organize and put into action.
? Good interpersonal and communication skills.
? Ability to interact with clients and colleagues and reconcile accounts.