Customer Service Executive
Waterfall, Gauteng
Permanent, Customer Service Position
Market Related Salary plus superb benefits

A customer services executive is responsible for providing a high quality service to customers by answering all requests for assistance in a timely and professional manner and according to defined protocols in this high pressure medical industry.

The ideal candidate will be dynamic, high-energy, organized, and able to support cross-functional coordination in a fast pace environment and possess excellent judgment. They will be required to be available during regular business hours, evenings and/or weekends

REQUIREMENTS:
• Matric with relevant tertiary qualification (minimum of Matric + 3 years)
• A working knowledge of CRM technology
• MUST be Computer Literate and proficient in the usage of computer software including databases
• Excellent communication at all levels
• General knowledge of world geography but particularly Sub-Saharan Africa
• Excellent written and spoken English a Foreign Language will be beneficial Portuguese Preferable!!

• Manage all contacts accurately and timeously and according to company standards
• Coordinate and manage each case utilizing internal resources and third party providers
• Strict adherence to SOP’s
• Handovers to next shift through comprehensive daily transmissions
• Escalation of cases as required
• Internal and external communication and relationship management
• Liaison with senior management and medical personnel as required
• Maintain clear and accurate case records
• Work as part of a shift pattern (06:00 – 15:00/09:00 – 18:00/12:00 – 21:00)
• Managing financial aspect of cases to reduce billing queries

DISCLAIMER:
Only candidates who comply with ALL the above mentioned stipulations will be considered.

All successful candidates will be contacted, if not contacted please consider your application unsuccessful.