Position: Customer Service & Logistics Manager
Location: Brackenfell - Western Cape (Solid company)
Industry: Medical logistics and service environment
Salary: R500k p/a – R40,000 p/m NEG on experience
Report to: Report to MD (SA) , Warehouse Manager (Europe) & Customer Service Manager (Europe)
Closing date for CV’s: 24 April 2015

NOTE: WORD CV’s only, not PDF CV’s
Ensure ID, nationality, photo, equity status, notice period, current/ required salary, reasons for leaving (current & previous) & references are included on the CV
Do not send qualifications – these will be requested if so required

QUALIFICATIONS & REQUIREMENTS:
- B.Com or Logistics degree/ or suitable qualification (minimum)
- Min 8 years+ experience in similar environment (Customer service and logistics/ warehouse)
- MS Office and advanced skills in Excel
- Strong business writing skills
- Excellent people management skills
- Fluent English and Afrikaans on all levels
- Develop innovative solutions to improve organizational effectiveness.
CORE FUNCTIONS:
• Manage Customer Service and Logistics team
• Improve systems by means of strategic objectives
• Lead by example and provide daily support on practical tasks
• Take lead in improvement of processes in service and logistics
• Support sales and marketing team in achieving goals within guidelines
• Aligns business plans and processes to maximize customer value

CORE RESPONSIBILITIES:

1. Manage and support Customer service and logistics teams
2. Managing master data like customer cards and discount agreements
3. Generate reports on Excel on performance evaluation and on business improvement
4. Plan daily schedule for team and improve team efficiency
5. Manage and coach team (e.g. performance review, salary review)
6. Assists customers by telephone with follow-up on orders as necessary until customers’ issues have been resolved.
7. Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
8. Identify improvement opportunities on customer service
9. Ensure updated product knowledge and promote a learning culture
10. Ensure safe working environment by managing OHS and reporting potential hazards.
11. Manage company funds and property within set guidelines
12. Interact with warehouse, sales staff, material control & technical services staff from own office & other offices to collaborate
13. Close contact with Product Management for quality issues or product requirements
14. Manage contact with customers, customer service and logistics team in CT, warehouse and Europe head office.