Customer Service Manager - Kempton Park Verfied

Salary Negotiable Kempton Park, Gauteng Kempton Park, Gauteng more than 14 days ago 28-08-2014 9:01:16 AM
25-09-2014 9:01:16 AM
• Excellent oral and written communication skills
• Excellent leadership & organizational competences
• Interpersonal skills and professional appearance
• Telephone manner
• Proactive and driven
• Multi-tasking abilities
• Attention for details, logical thinking and results oriented
• Problem solver
• Able to work well under pressure
• Willingness to work overtime when necessary
• Efficiency in time management
• Computer skills Intermediate skills at least in Microsoft Excel, Outlook and Word are a requirement
• Open minded and able to learn fast
• Negotiation skills
• Rational and strategic thinking
• Ethical and responsible
• Non-smoker would be advantageous
Customer service managers ensure that the needs of customers and business are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout the Company.
In this role, you are expected to understand and satisfy our customers' requirements and exceed their expectations if possible.
Job Specs
• Managing and motivating a team of customer services staff;
• handling face-to-face enquiries from customers.
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• analysing statistics or other data to determine the level of customer service our Company is providing;
• producing written information for customers, involving the use of our computer packages/software;
• providing reports analysing the customer service that our Company provides;
• developing feedback or complaints procedures for customers to use;
• developing customer service procedures, policies and standards for the department
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• learning about our Company’s products or services and keeping up to date with changes;
• motivating the team of staff to ensure that they are giving the best customer service possible.