Leading motor manufacturer looking to appoint a suitably skilled and qualified individual at their Marketing Services Department in Sandton

Minimum Requirements
• Matric
• Bachelors Degree in Communication Science and Change Management (completed)
• Minimum 5 years experience in Communications, Public Relations and Marketing
• Knowledge and exposure to Stakeholder Management Dealer Network / Suppliers / Retail Customer Service / Brand an advantage
• Solid project management experience

Job Description
Suitably skilled and qualified individual to take responsibility for:
• Developing and implement customer focused branding and marketing programmes for dealer implementation
• Negotiating Change Management Process and business requirements within teams and broader Marketing stakeholders
• Maintaining and suggesting improvements to customer service initiatives with appropriate marketing campaigns
• Developing tools and techniques to ensure top of mind awareness of customer service within dealerships
• Communicating value and successful case studies coming out of relevant programmes
• Conducting CRA research to identify key areas to be addressed to ensure sustained project success
• Communicating regular updates to key stakeholders to ensure they are kept abreast of latest developments within the Customer Satisfaction Initiative
• Providing relevant support to management to ensure that implementation teams are fully prepared to facilitate interventions
• Reviewing training guidelines and course contents to ensure business processes
• Supporting Customer Service Manager in developing the dealer value proposition
• Using market research and analysing CSI scores to identify and develop corrective actions to address risk areas in terms of project critical requirements
• Maximising marketing budget efficiency by utilising cross synergies across dealerships, brands, suppliers and customer centricity programmes
• Developing communication tools for change management that incorporates culture change, business process change, utilisation of information systems and metrics
• Effectively planning, leading and motivate Dealer network change champions for customer service initiative