Customer Service Representative - Southern Suburbs Verfied

Salary Negotiable Southern Suburbs, Western Cape Southern Suburbs, Western Cape more than 14 days ago 06-10-2016 12:56:51 PM
03-11-2016 12:56:51 PM
CUSTOMER SERVICE REP:
We are seeking a customer service representative for our online bookstore.

Key performance Areas:
• This person’s role would need to capture all incoming orders and liaise with customers if need be with regards to delays/enquires.
Orders come in from various channels
? Website
? 3rd Party Channels
? Corporate Customers
? Phone in customers
? Branch Customers
? Website Online Chat via our chat box on website
? School Library
? Public Libraries

• Monitor all incoming orders and make sure that all orders are consolidated / ordered for the reverent customer.

• Assisting customers that call and request pricing and availability.

• Assist customers that enquire about lost parcels / following up on order / Returning of parcels

• Making sure that the assistant packer is packing correctly and parcels are being dispatched in a timely manner

• Working with branches on any queries they might need assistance with.

• Returning of publisher stock

Minimum Requirements:
• Grade 12 or equivalent
• 2 - 3 years in a similar role