Customer Service Representative - Hermanus Verfied

Salary Negotiable Hermanus, Western Cape Hermanus, Western Cape more than 14 days ago 28-03-2017 7:41:41 AM
25-04-2017 7:41:41 AM
Job Description:

The Customer Services Representative (CSR) is a key member of the Sales & Operations team reporting to the Team Leader. This role is responsible for the end-to-end delivery of customer outcomes.
This role will facilitate and administer all processes necessary to achieve mutually agreed customer outcomes.
It will furthermore act as conduit between the business and its customers (after customer accepts quote for service/s), taking responsibility for all communications to ensure information is supplied in a prompt fashion whilst also keeping customers informed on progress until outcomes are successfully achieved.
This role requires the incumbent to liaise with customers, internal staff and external service providers and partners.
* Full job spec available on request*

Qualifications:

Minimum requirement: Grade 12 or equivalent.
Exposure to or theoretical knowledge of FAIS & FICA legislation required.
Minimum 2 years’ experience in a reasonably complex process-orientated environment, preferably within Financial Services industry recommended.
Tertiary qualification in Financial Services would be a definite advantage.
Knowledge and experience with sales techniques/strategies to meet customer/business needs and objectives.
Proven ability to be self-motivated and work autonomously, while also working successfully within a team.
Proven organisational skills including the ability to prioritise work to ensure deadlines are consistently achieved.
Strong attention to detail and follow through.
Excellent telephone manner and confident on the phone.
High degree of initiative and motivation.
Demonstrated inclusive, collaborative and engaging approach; including the ability to consult, facilitate, negotiate and influence a broad range of people at all levels in a medium sized corporate environment.
An ability to work under pressure in a rapidly changing environment.
Solid stakeholder management skills and ability to develop trusted and enduring relationships with customers.
Sophisticated communications skills, both verbal and written (English and Afrikaans) with excellent grammar and spelling.
Ability to write clearly, courteously and professionally as well as heightened e-mail etiquette.
Strong interpersonal skills coupled within a resilient yet enthusiastic life disposition, including the ability to remain calm in dynamic situations and project with sunny poise and aura.
Demonstrated and applied knowledge of relevant regulatory and compliance frameworks.