Customer Service and Sales Agent - Cape Town
R
13000
per month
Cape Town, Western Cape
Cape Town,
Western Cape
more than 14 days ago
09-01-2018 8:09:21 AM
01-02-2018 2:33:46 PM
We have a reputation for our excellent customer sales and service reputation and an award-winning Service Centre. Our Vision and Beliefs, pushing the boundaries of convention to deliver the ultimate brand experience.
We are currently looking for German, Greek and Italian speaking individuals who can help us deliver outstanding customer service to our international markets.
Advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Candidate Requirements
Fluent in German or Greek or Italian and English ( Verbal)
Grade 12
Computer literacy at intermediate level
Experience in customer services / call centre / travel and tourism sector advantagous
Demonstrated ability to resolve customer complaints and offer alternative solutions
Monday - Friday shifts with an earliest start of 07h00 & latest end of 19h00 with rotational Weekends (Shift Roster)
8 hour shifts (30 minute paid lunch break)
Weekends/ Public holidays ( Shift roster)
No nightshift
Permanent position
Highly competitive salary
Annual Retention Bonus
Performance Bonus
Provident Fund
Medical Aid (optional) & Health Insurance
Paid for Training
Retention bonus: R30 000,00 for each completed year of continuous service following completion of probation
Performance bonus: R 20 000,00 per annum (become eligible to earn R 10 000,00 every 6 monthly