Customer Service Sales Representative

Salary: R6000 – R12000 pm

Commission paid on successful sales/orders.

Salary increment on the sales performance basis

Job location: Pretoria East

CSSR Sales Representative Job Duties:

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
Focuses sales efforts by studying existing and potential volume of dealers.
Submits orders by referring to price lists and product literature.
Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
Recommends changes in products, service, and policy by evaluating results and competitive developments.
Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Provides historical records by maintaining records on area and customer sales.
Contributes to team effort by accomplishing related results as needed.
Sales Representative Skills and Qualifications:

Customer Service
Meeting Sales Goals
Closing Skills
Territory Management
Prospecting Skills
Negotiation
Self-Confidence
Product Knowledge
Presentation Skills
Client Relationships
Motivation for Sales
Minimum qualification required – Grade 12. Relevant post- matric qualification advantageous
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively