Customer Service Team Leader - Cape Town Verfied

Salary Negotiable Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 28-07-2014 11:59:04 AM
25-08-2014 11:59:04 AM
Great opportunity with large UK call centre in Cape Town for experienced consultants to expertly assist customers in both written and verbal communication. Call centre experience essential, matric advantageous.

KPI’s

Ability to problem solve
Motivated and target driven
Good business acumen
Ability to be proactive
Solution oriented
Technical and functional knowledge
Excellent telephone manner

Requirements

Matric and/or 3 years work experience
Call centre experience
Neutral accent [advantageous]
Computer literate with a typing speed of 25wpm
Excellent verbal and written communication skills
Ability to work shifts