Customer Services Manager (Table View, Cape Town)

Requirements:

• Matric (Additional qualifications would be an advantage)
• At least 5 years’ experience in a similar customer service position
• Good knowledge of MS Office suite of programmes
• Knowledge of the Consumer Protection Act
• Proven ability to:
• Strengthen reputation and local involvement of the business operation
• Ensure customer/member cantered performance
• Ensure execution and achieve results
• Ensure planning and improvement
• Understanding of procedures, policies, rules and regulations pertaining to the frontline and merchandise area
• Well-developed interpersonal skills
• Ability to influence
• Planning and organizing skills
• Excellent customer service orientation 
• High level of integrity  

Duties and Responsibilities:

• To enhance customers’ store experience, either face to face or telephonically, through effective resolution of queries and complaints and the provision of relevant and accurate information
• Enhance customer interaction by responding to and anticipating customer needs and queries, including correctly advising and informing customers around promotional activities and financial product offerings
• Management of all customer complaints timeously and professionally and maintaining and managing levels of satisfaction with regard to complaint resolution
• Utilisation of the ‘Chat to Us’ system to view logging, tracking and resolution of customer complaints
• Monitoring of internal customer processes and providing feedback to relevant Line Managers around issues negatively impacting on customer service
• Ensure all marketing material pertaining to promotional activity in stores is timeously and appropriately displayed and visable
• Monitor housekeeping standards
• Reporting

You will need to reside in Table View or surrounding area.

Please take note: If you have not been contacted within 14 days, please consider your application unsuccessful.

Your details will be held for future vacancies.

Please visit our website to upload your CV and for more information.

Ref: NEL005948/TDB