Customer Services and Supply Manager Verfied

Salary Negotiable Abroad more than 14 days ago 02-05-2018 11:42:45 AM
27-06-2018 11:42:45 AM
Customer Services & Supply Manager

Short Description:

In reporting to the General Manager, the successful incumbent will be managing and improving all the relevant processes and activities with regards to the delivery of customer services, distribution systems and maintenance. They will be required to build connections and ensure product development within the product area of operation. He/she will need to maintain the customer database.
Overview:
Company: Well Established Generation Company
Location: Gaborone
Date Posted: 02 May 2018
Industry: Power Generation
Nationality: Open
Salary: Negotiable Depending on Experience + Benefits
Qualifications: Electrical Engineering Degree with a relevant tertiary qualification in Business Admin
Assignment: Permanent

Job Description:

Higher level strategic (35-50 level) contacts with client/staff with regards to the processes and products innovation to ensure improvement on all service levels.
Providing quality customer service whilst ensuring an increase in customer base and sales
Managing the risks of unplanned outages
Customer focus- Focusing on the current, future and internal/ external clients & planning and coordination while managing the activities of customer services and supplies
Execution & delivery- Planning of monthly tactical planning and monitoring within the organisation.
Financial Management - Developing and managing the budget and ensuring control costing and adhering to the budget
Distribution system operations and maintenance- as a qualified engineer you will develop management processes and maintenance systems
Networking & partnering- Building networks across functions
Technical Expertise and knowledge- Processing general knowledge over the discipline and some in depth specialization of the field
Coaching and development-Pro-actively creating study/learning opportunities within a shared knowledge exploration.
Aligning development plans and actioning thereof to aspire employees,
Leading the change- Leading initiatives within a function level & leading of other managers within the company
Developing Junior & middle management talents
Communication through project platforms and presentations or meetings
Staying abreast with the economic, business, social/political & technological trends
Measure of customer satisfaction- Applying service tools to measure the degree of customers and their satisfaction with services/ products provided
Understanding the best equipment and suppliers to use on a specific project
Network planning and customer technical support- Dealing with complex customer and managing customer relations
Expert knowledge of both statutory/operational requirements as applied to the field of every day operations and ability to manage or action most aspects regarding health, safety and the surrounding environment.
Project management- Responsible for overall project performance and functions
Negotiation and conflict resolution- Dealing with conflict and resolution thereof.
Integration of sourced data and trends
Minimum Requirements:

• Electrical Engineering Degree with a relevant tertiary qualification in Business Administration
• Around 7 years + experience after qualification obtained within the power industry of which 3 + years must have been at a management level pertaining to customer service