Greek Speaking Customer Servise Agent - Cape Town Verfied

R 160,000 per annum Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 23-11-2017 10:01:01 AM
18-01-2018 10:01:01 AM
CANDIDATES URGENTLY REQUIRED FOR PRESTIGIOUS COMPANY BASED AT THE V & A WATERFRONT WHO ARE FLUENT IN GREEK. FULL TRAINING WILL BE GIVEN

• Work for a prestigious airline brand
• Above market-related Basic Salary
• Inbound calls / emails and social media responses
• Assisting passengers / travel agents with flight bookings and queries relating to their travel in Greek & English
• Work on renowned airline reservations systems
• Full product and systems training provided
• Daily interaction with international passengers
• Experience our multi-cultural work environment with colleagues from all over the world

Working hours:
Full time contract (40 Hours per week)
• Flexible rotational shifts including weekends with 2 rest days per week
• Earliest shift start: 07h00; latest shift end: 19h00
Part time (from 20 hours per week
• Great opportunities for students

Salary details:
• Basic Salary : R160 000,00 Per annum / R13 333,33 per month
• Retention bonus: R30 000,00 for each completed year of continuous service following completion of probation
• Performance bonus: R 20 000,00 per annum (become eligible to earn R 10 000,00 every 6 monthly
• Variable earnings:
• Late Shift allowance (10 p/hr)
• Night Shift allowance (R30 p/hr)
• OT (1.5 x normal rate)
• Sunday Pay (1.5 x normal rate)
• Public Holidays (2 x normal rate)
• Medical Aid – Voluntary basis with Discovery Health
• Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days
• Health Insurance – unlimited GP visits, dentistry, optometry, medications etc.
• Employee Assistance Programs
• Provident Fund (South African Citizens only)
• Flight & accommodation assistance in case of relocation

Future Opportunities:
• Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts and Managers were promoted internally and started as agents!
• Numerous opportunities to visit our international clients and/or one of our global locations for top performers
• Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards
• Training – Leadership Development; Various skills training courses offered