My client requires the services of Customer Service Centre Agents in their Client Services department based in Randburg. Stunning company with excellent benefits and growth potential.
This in an inbound position so use your excellent customer servise abilities to assist cleints in resolving their queries by providing a one stop resolution point.

Key Duties
? The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Clients.
? Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
? Accurate capturing of data and updating of client information while speaking with the client.
? Ensure that Customer Service standards are maintained in a highly pressurized environment.
? Meet targets as per Key Performance Agreement.
? Follow up on client’s outstanding queries.
? Accurate record keeping of statistics as per stipulated guidelines.
? Ability to interpret the financial system and assist clients with basic financial and legal queries.
? Assistance with retaining and cancellation of accounts.
? Monitoring and first line technical support for all my clients Products.
? Post installation testing and unit related investigations.
? Distribution of Service Requests after in-depth investigation and analysis was done on possible cause of problem.
? Selling of Value Added Products to existing and potential clients.
? Ensuring that electronic communication received within the Client Service Division is handled efficiently in line with SLA’s and standards.
? Assistance with data-integrity campaigns as the need arise.
? Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.

Requirements
? Matric coupled with 3-4 years working experience.
? Relevant tertiary qualification will be an advantage.
? Minimum of one year working experience in a Customer Service Inbound environment which includes dealing with a variety of queries and complaints.
? Technical, Financial and Credit Control background would be an added advantage.
? A passion for customer service and a professional attitude at all times.
? The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
? The ability to cope with a constant changing and pressurised environment.
? The ability to work in an environment where multi-skilling is required.