Customer Support Agents

Be a part of the fastest growing ticketing/events platform in SA. Howler SA is the most dynamic, sophisticated and innovative eventing platform in SA. Continuously pushing the boundaries and changing the eventing landscape of South Africa.

We are looking for well spoken Customer Support Agents to join our National Customer Support Center in Johannesburg.

Key Responsibilities
• Respond and Solve customer problems/queries timeously and professionally, telephonically, via email and Chat systems.
• Respond and Solve customer problems/queries timeously and professionally, on our social media platforms.
• Escalate issues that have an impact on operations, sales and technical processes to the relevant parties.

Skills & Experience Required:
• Excellent customer service skills and telephone etiquette
• Required to work shifts and weekends
• Matric. Previous Customer Support experience is a plus
• Excellent computer skills (Word, Excel)
• Pro-active and good at identifying problems or potential problems
• Ability to work in isolation as well as within a team environment
• Organized and methodical
• High attention to detail is essential

Remuneration based on skills and experience.
R5k CTC Salary