Location : Cape Town
Job Type : Permanent
Closing Date: 17. June 2016

We are looking to hire a customer centric individual who would provide the highest level of Customer Support to European and Latin American clients via telephonic / live chat and email support.
Your above average English language skills coupled with your native speaking SPANISH language is ESSENTIAL for this role.

KEY RESPONSIBILITIES
• Provide the highest level of support to our customers via email, chat, calls, and social media on a range of issues.
• Ensure more complex customer queries are followed up and resolved in a timely manner
• To maximise customer retention through promotion of various products, activities, bonus offers etc; and proactively develop customer relationships
• Communicating and cooperating with other departments as required;
• Taking an active interest in driving process and quality improvements across the department;
• Fulfilment of other tasks specific to your language community as required;

Salary R14-15k PLUS Medical Aid contribution on completion of 3 month probationary period.

GREAT WORKING ENVIRONMENT ***

THE IDEAL PERSON:
• Fluent in English and Spanish; with other language skills beneficial,
• Internet experience and awareness
• Excellent proven Customer service experience
• Extremely customer focused
• Excellent written and oral communication skills
• Confident oral communicator
• Strong team player
• Patience and diplomacy
• High level of trust
• Good interpersonal skills
• Reasoning and analytical ability
• Knowledge and experience of the iGaming industry an advantage
• Ability to work reasonable shift (Company Operational Hours are 07h00 – 19h00)