Customer Support Engineer - Cape Town
Salary Negotiable
Cape Town,
Western Cape
more than 14 days ago
Customer Support Engineer
Cape Town
R17 000 – R20 000 per month
Included in CTC:
Medical aid, provident fund and group life
Additional: shift allowance, annual bonus based on performance
MUST BE WILLING AND ABLE TO WORK SHIFTS BETWEEN 22:00PM AND 14:00PM
Knowledge
Job Description
The primary responsibility of Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer focuses on first line support for standard and low complexity incidents, requests, problems and events.
In this position, you will be required to:
COMPETENCIES
Skill
Our client is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on our client to help them use the power of technology to achieve their ambition in this digital era. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities.
Cape Town
R17 000 – R20 000 per month
Included in CTC:
Medical aid, provident fund and group life
Additional: shift allowance, annual bonus based on performance
MUST BE WILLING AND ABLE TO WORK SHIFTS BETWEEN 22:00PM AND 14:00PM
Knowledge
- Minimum 4 years work experience.
- Secondary School
- N+ and A+
- #CCNA (Advantageous)
- #MCSE (Advantageous)
- #ACMT (Advantageous)
- #MCITP (Windows 7 Preferred)
- At least 2 years’ experience in a #Wintel / Apple Mac desktop support environment.
- Understand basic LAN/WAN operation with ability to identify and isolate
- Understand NICE front-end and basic support (6months to 1 year)
- Understand basic Wintel Server operation with ability to identify and isolate
- At least 1-year experience with remote support tools such as RDP/TeamViewer/Log Me In
- Understand end point security and products such as anti-virus products
- Understand the client/server distribution module
Job Description
The primary responsibility of Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer focuses on first line support for standard and low complexity incidents, requests, problems and events.
In this position, you will be required to:
- Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements.
- Identify the root cause of incidents, events and problems taking full ownership for managing the incident, event or problem to resolution.
- Develop a workaround plan and ensure the implementation of a resolution and recovery.
COMPETENCIES
Skill
- Oral and Written
- Problem Solving
- Technical Expertise
- Attention to Detail
- Planning and Organising
- Resilience
Our client is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on our client to help them use the power of technology to achieve their ambition in this digital era. You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities.
Recruiter: CompuJobs